Our Experts Answers

Freqently Asked Questions

What types of shades do you offer?
At Covers and Shades, we specialize in a diverse range of shading solutions, including tensile car parking shades, window shades, swimming pool shades, and tensile fabric structures. Our products are designed to provide superior protection from the elements while enhancing the aesthetic appeal of your space.
Is Tensile Fabric waterproof?
tensile fabrics are made from materials like high-quality PVC coating, which provides excellent water resistance.
Does tensile fabric color fade over time?
The quality of the dye used in the fabric can impact its resistance to fading. Higher-quality, UV-stabilized dyes tend to retain their color better over time.
How can I place an order?
Placing an order is simple! Just visit our website, browse our product selection, and click the 'Buy Now' button. You will be redirected to our parent company’s website, Aiksow.pk, where you can find the Covers and Shades vendor page. Add your desired items to your cart and follow the checkout prompts to complete your order. If you need assistance at any point, our customer service team is here to help."
What is your return policy?
If you're not completely satisfied with your purchase, you can return the product within 7 days of receiving it, as long as it remains in its original condition. For more details, please refer to our return policy section on our website. Please note that custom-made shades or products cannot be returned unless there is a difference in measurements from our end."
Do you provide custom designs?
Absolutely! We understand that each project is unique, and we offer custom design services to meet your specific requirements. Please contact us to discuss your needs, and we’ll work closely with you to create the ideal solution.
How long will it take to receive my order?
Delivery times vary based on the product size and your location. Orders for ready-made products typically process within 5-7 business days. However, for custom designs, the delivery time can be arranged based on your specific requirements."
What materials are your products made from?
We use high-quality materials in our products, ensuring durability and longevity. Our imported tensile fabrics are designed to withstand harsh environmental conditions and are UV resistant, making them suitable for outdoor use.
Do you offer installation services?
Yes, we provide professional installation services for all our products. Our experienced team can ensure that your shades are installed correctly for optimal performance. Please inquire during the ordering process for more information and pricing.
Is there a warranty on your products?
Absolutely! We offer warranties on our products, and specific details will be provided at the time of purchase.
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including major credit and debit cards, as well as online payment options. Please refer to our official partner website for a complete list of accepted payment methods. (aiksow.pk) for payment method details
How can I contact customer support?
Our customer support team is here to assist you with any questions or concerns. You can reach us via email at [info@coversandshades.com], by phone |whats app at {+92 333 7443464], or through the contact form on our website. Typically, we respond within a couple of hours and strive to address all inquiries promptly."
Are your products environmentally friendly?
Yes, we are committed to sustainability and strive to use eco-friendly materials wherever possible. Our manufacturing processes are designed to minimize environmental impact while providing effective shading solutions.
What should I consider when selecting a shading solution?
When choosing a shading solution, consider factors such as the size of the area to be shaded, the level of sun protection needed, your design preferences, and any specific functional requirements. Our team can guide you to help you make the best choice.
Can your shades handle strong winds and heavy rain?
Our tensile fabric shades are engineered for durability and can withstand various weather conditions. However, it is essential to follow our care and maintenance guidelines to ensure their longevity and performance.
Do you have a physical store or showroom?
Please check our website for details about our showroom location and operating hours, or contact us for more information.
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